Terms and conditions

Privacy policy

This privacy policy sets out how The Immigration Office uses and protects any information that you provide when you use this website.

The Immigration Office is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Immigration Office may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st March 2010.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to an application for our services

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@theimmigrationoffice.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Terms & Conditions

Crossing Documents Clearing Services LLC (‘’COMPANY”) maintains the theimmigrationoffice.com Website (“Site”). The following are the terms of use that govern use of the Site (“Terms of Use”). By using the Site you expressly agree to be bound by these Terms of Use and the theimmigrationoffice.com privacy policy and to follow these Terms of Use and all applicable laws and regulations governing use of the Site. THE IMMIGRATION OFFICE COMPANY reserves the right to change these Terms of Use at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. We will note when there are updates to the Terms of Use at the bottom of the Terms of Use. If you violate these Terms of Use, THE IMMIGRATION OFFICE COMPANY may terminate your use of the Site, bar you from future use of the Site, and/or take appropriate legal action against you.

SERVICES TO BE RENDERED

  1. Initial Consultation to evaluate Client’s particulars selection criteria pursuant to Visa Category.
  2. Provide detailed consultation using dedicated Case Management System and up to date requirements of the authorized assessing bodies.
  3. Creation of application profile for the Client and Client’s dependents
  4. Complete preparation of required file for the purpose of application for Visa Category.
  5. Represent the Client with all registered authorities in order to provide all information and documents required for the application.
  6. Upon receipt of Invitation to Apply, submission of final stage application under registered agent.
  7. The Counseling and Preparation of the Client for any personal interview required.
  8. All other matters The Immigration Office may consider necessary in an effort to ensure that the Client’s application is properly processed.
  9. Lodge online application to relevant Assessment body. It is the Client’s responsibility to present accurate, complete information and relevant education documents and any other supporting document/information required and/or requested through a registered agent.

The Client further acknowledges that the time required to process an immigration application depends on multiple factors, which are beyond The Immigration Office control. The Client acknowledges that no warranty is given as to the length of time required to process the application or the visa issuance. The Immigration Office as a consultancy firm, undertakes to give consultancy to the Client and coordinate with the Client and the relevant Government offices/s but cannot guarantee visa issuance as that purely is the discretion of the relevant Government office.

SERVICE DELIVERY

The Service to be delivered refers to a consultancy service delivered at the time the Client is assigned to a Case Manager and his application is launched by the registered agent. The duration of the service is out of the consultant control and depends solely on the respected Government authorized to issue an answer to the visa application.

The company’s consultancy service is delivered at the time of retaining the service, evaluation of the case and submission of the application, based on the stages mentioned within the Retainership Agreement.

SERVICE PRICING

The basic consultancy fee for the company’s consultancy services is AED 12,000 as a onetime payment. Based on a case to case evaluation the consultancy fee is subject to changes, depending on client’s situation and further evaluation.

  1. INTRODUCTION

These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

  1. LICENSE TO USE WEBSITE

Unless otherwise stated, we own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

(a) Republish material from this website (including republication on another website);

(b) Sell, rent or sub-license material from the website;

(c) Show any material from the website in public;

(d) Reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;

(e) Edit or otherwise modify any material on the website.

  1. ACCEPTABLE USE

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

You must not use our website for any purposes related to marketing without our express written consent.

  1. LIMITED LICENSE.

You are granted a limited, non-exclusive, revocable and non-transferable license to utilize and access the Site pursuant to the requirements and restrictions of these Terms of Use. THE IMMIGRATION OFFICE COMPANY may change, suspend, or discontinue any aspect of the Site at any time. THE IMMIGRATION OFFICE COMPANY may also, without notice or liability, impose limits on certain features and services or restrict your access to all or portions of the Site. You shall have no rights to the proprietary software and related documentation, if any, provided to you in order to access the Site. Except as provided in the Terms of Use, you shall have no right to directly or indirectly, own, use, loan, sell, rent, lease, license, sublicense, assign, copy, translate, modify, adapt, improve, or create any new or derivative works from, or display, distribute, perform, or in any way exploit the Site, or any of its contents (including software) in whole or in part.

  1. SITE OPERATION:

United Arab Emirates is our Country of Domicile. THE IMMIGRATION OFFICE COMPANY controls this Site from the U.A.E. THE IMMIGRATION OFFICE COMPANY makes no representation that this Site is appropriate for use in other locations. If you use this Site from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Site in violation of any applicable laws or regulations, including, but not limited to any U.A.E export laws and regulations.

  1. APPLICABLE LAW & DISPUTE

In the event of a dispute, both parties mutually agree to seek out mediation to resolve the rising issue at the cost of the party who initiated the complaint. Both parties must agree on a mutual mediator and will put their best effort forward in order to resolve the issue to a mutually acceptable benefit.

The representative agrees to respond to written complaint within maximum of 30 days from receiving the complaint.

In term of 30 days the written complaint will be handled with all effort to resolve the complaint.

If mediation is unsuccessful the dispute will then proceed to a group of Arbitrators which are registered as such, retained by the person bringing the action. Any dispute arising out of or in connection with this agreement, except for claims which have been waived by the making or acceptance of final payment, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration under the Arbitration Rules of the DIFC-LCIA Arbitration Center, which Rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The seat, or legal place, of arbitration shall be Dubai, UAE. The language to be used in the arbitration shall be English. The governing law of the contract shall be the substantive law of the UAE.

Notice of a demand for arbitration shall be filed within a reasonable time after the claim, disputes or other matter in question has arisen, and in no event shall such demand be entertained after the date when legal proceedings based on such claims, disputes or other matter in question would be barred by the applicable statute of limitations. Following demand for arbitration and during any arbitration proceedings, both parties shall continue to fulfill their obligations under the Agreement unless mutually agreed upon otherwise.

In the event it becomes necessary for any party to the Agreement to enforce any of its rights arising hereunder, the successful party to any such dispute shall be entitled to its costs including an award of a reasonable attorney’s fee.

  1. MULTI-CURRENCY PRICED TRANSACTION, the displayed price and currency selected by you, will be the same price and currency charged to the Card and printed on the Transaction Receipt.
  2. PURCHASES. THE IMMIGRATION OFFICE COMPANY accepts payment by Visa or MasterCard debit and credit cards in AED for its products and services. All online purchases are also governed by the terms and conditions of respective merchant service providers. Please review respective merchant service provider’s user agreement and privacy policy before entering any transaction. Interpretation. These Terms of Use supersede all other written and oral communications or agreements with regard to the subject matters discussed in these Terms of Use. A waiver or modification of these Terms of Use will only be effective if made in writing signed by an authorized officer of COMPANY. All refunds will be made onto the original mode of payment.
  3. OFFICE FOREIGN ASSETS CONTROL (OFAC) SANCTIONED COUNTRIES. THE IMMIGRATION OFFICE COMPANY will not trade with or provide any services to individuals and companies owned or controlled by, or acting for or on behalf of, OFAC targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not country specific
  4. REPRESENTATIONS BY YOU.

By visiting the Site, you represent, warrant and covenant that (a) you are at least 18 years old; (b) that all materials of any kind submitted by you to THE IMMIGRATION OFFICE COMPANY through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights. The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

  1. PERMITTED USE.

You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than for personal use, unless otherwise specifically authorized by THE IMMIGRATION OFFICE COMPANY to do so. You also agree not to deep- link to the site for any purpose, unless specifically authorized by THE IMMIGRATION OFFICE COMPANY to do so. The content and software on this Site is the property of COMPANY. The cardholder must retain a copy of transaction records and Merchant policies and rules.

  1. NO COMMERCIAL USE.

This Site may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain COMPANY’s prior written consent to make commercial offers of any kind on the Site, whether by advertising, solicitations, links, or any other form of communication. THE IMMIGRATION OFFICE COMPANY will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site.

  1. LINKS AND SEARCH RESULTS.

The Site may automatically produce search results that reference and/or link to third party sites throughout the World Wide Web. THE IMMIGRATION OFFICE COMPANY has no control over these sites or the content within them. THE IMMIGRATION OFFICE COMPANY does not guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. THE IMMIGRATION OFFICE COMPANY does not endorse the content of any third party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against THE IMMIGRATION OFFICE COMPANY for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, you may notify us at support@theimmigrationoffice.com.

  1. COPYRIGHT POLICY.

THE IMMIGRATION OFFICE COMPANY may terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defense or fair use exemption to do so. If you submit information to this Site, you warrant that the information does not infringe the copyrights or other rights of third parties.

  1. INTELLECTUAL PROPERTY. Although THE IMMIGRATION OFFICE COMPANY is not responsible for the content, quality or accuracy of data provided by users, compilations of such data, text, information and other materials made available to users through COMPANY’s system. The On- line Materials are COMPANY’s intellectual property, and are protected by U.S. and international intellectual property laws. The On-line Materials may not be copied or redistributed either in whole or in part without prior written consent of COMPANY, except as expressly and specifically permitted under these Terms of Use.
  2. SELECTION, CANCELATION, REJECTION AND REFUND POLICY  

16.1. Client is eligible for cancelation only before being assigned to a Case Manager. After the client has been assigned to a Case Manager, the client benefits from the Consultancy service so the contract cannot be subject to cancelation.

16.2. Services fees paid to The Immigration Office except down payment can be refunded after second submission in the event of Client being not qualified for reasons other than: Medical, Security, Misrepresentation, Insufficient information, Insufficient funds, point lost on language or Misleading information, Point lost on education because of non-accredited, unrecognized or false credential, Points lost on work experience where in the case officer was not satisfied with the evidence furnished by the applicant, non-submission of complete/required documents from clients side within stipulated time changes introduced by the relevant Government office which may retroactively affect the client’s case, non-cooperation from client’s or client’s dependents side and any other violation of contractual clause. If the reason of rejection is any of the above, client will be liable to pay balance fee to The Immigration Office with immediate effect. In case the Client is entitled to a refund, the refund application will be processed within 30 days.

In case the applicant is not selected for the final stage, The Immigration Office takes the responsibility to provide:

16.2. Free 2nd submission if in 1 years’ time after registering.

16.3. Refund in case after 2nd submission the Client’s application is not selected for final stage for any other reason than specified in 16.1.

Note: Credit Card and/or Bank Charges:

The Client acknowledges that in the event refund request is found eligible as per the contract, and approved; the refund will be processed in 10 working days after retaining due retainer fees as per the contract, credit card/Easy Payment Plan (EPP) charges incurred during the process anytime and not charged to the Client earlier will also be deducted from the amount approved for refund and balance amount will be refunded to the Client.

The On-line Materials are and will remain the exclusive property of THE IMMIGRATION OFFICE COMPANY. All rights, titles and interests in and to the On-line Materials will be and remain vested solely in THE IMMIGRATION OFFICE COMPANY. Under no circumstances will you have any right, directly or indirectly, to own, use, copy, loan, sell, rent, lease, license, sublicense, redistribute, assign or otherwise convey the On- line Materials, or any rights thereto, except as expressly and specifically provided in the Terms of Use. Nothing in these Terms of Use will convey to you any right, title or interest, except that of a license with the express rights and subject to all limitations herein. Nothing in these Terms of Use grants you the right, directly or indirectly, to use the On-line Materials to create a product for resale or to use the On-line Materials in any way that competes with THE IMMIGRATION OFFICE COMPANY.

You acknowledge and agree that THE IMMIGRATION OFFICE COMPANY will own all rights, titles and interests in and to any copy, translation, modification, adaptation, derivative work or improvement of the On- line Materials made by or for you. At COMPANY’s request, you must execute, or obtain the execution of, any instrument that may be necessary to assign these rights, titles or interests to THE IMMIGRATION OFFICE COMPANY or perfect these rights, titles or interests in COMPANY’s name. DISCLAIMER OF WARRANTY, LIMITATION OF DAMAGES. THE IMMIGRATION OFFICE COMPANYMAKES NO WARRANTY OR REPRESENTATION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTY OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS IN RELATION TO THE AVAILABILITY, ACCURACY, VALIDITY, RELIABILITY OR CONTENT OF THESE PAGES AND/OR THE SITE. THE IMMIGRATION OFFICE COMPANY ALSO DOES NOT MAKE ANY REPRESENTATION OR WARRANTY REGARDING THE ACCURACY OR RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION THAT IS SUBMITTED, DISPLAYED OR UPLOADED THROUGH THE SITE BY ANY USER. THE IMMIGRATION OFFICE COMPANYSHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SITE, EVEN IF THE IMMIGRATION OFFICE COMPANYHAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF THE IMMIGRATION OFFICE COMPANYWOULD IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT OF LIABILITY PERMITTED BY LAW.

VIOLATION OF TERMS OF USE. You understand and agree that in COMPANY’s sole discretion, and without prior notice, THE IMMIGRATION OFFICE COMPANY may terminate your access to the Site, or exercise any other remedy available and remove any unauthorized user information, if THE IMMIGRATION OFFICE COMPANY believes that the information you provide has violated or is inconsistent with these Terms of Use, or violates the rights of COMPANY, or any third party, or violates the law. You agree that monetary damages may not provide a sufficient remedy to THE IMMIGRATION OFFICE COMPANY for violations of these Terms of Use and you consent to injunctive or other equitable relief for such violations. THE IMMIGRATION OFFICE COMPANY may release user information about you if required by law or subpoena.

INDEMNITY. You agree to indemnify and hold COMPANY, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of or relating to your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site, or your breach of the Terms of Use.

LICENCE GRANTED TO YOU. By providing materials to COMPANY, including by submitting or uploading content or materials for use on the Site you represent and warrant that you or the owner of all rights to such content or materials has expressly granted THE IMMIGRATION OFFICE COMPANY an irrevocable world-wide right in all languages and in perpetuity to use and exploit all or any part of the content and materials provided by you. THE IMMIGRATION OFFICE COMPANY may publish and distribute any such submitted content or materials at its sole discretion by any method now existing or later developed. You agree that you shall waive all claims and have no recourse against THE IMMIGRATION OFFICE COMPANY for any alleged or actual infringement or misappropriation of any proprietary rights in any communication, content or material submitted to COMPANY. Any communication or materials you send to THE IMMIGRATION OFFICE COMPANY will be treated as non- confidential and non- proprietary and may be disseminated or used by THE IMMIGRATION OFFICE COMPANY for any purpose, including, but not limited to, developing, creating, manufacturing or marketing products or services.

ADVERTISING. The Site may contain advertisements and/or sponsorships. The advertisers and/or sponsors that provide these advertisements and sponsorships are solely responsible for insuring that the materials submitted for inclusion on the Site are accurate and comply with all applicable laws. THE IMMIGRATION OFFICE COMPANYis not responsible for the acts or omissions of any advertiser or sponsor.

SEVERABILITY. If any provision of the Terms of Use is held to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect.

Headings & section titles in this Agreement are for convenience and do not define, limit, or extend any provision of this Agreement.

Our details

The full name of our The Immigration Office Company is Crossing Documents Clearing Services LLC.

We are registered by the Dubai Economic Department, United Arab Emirates under registration number 740598.

Our registered address is: #1104, 11th floor Oxford Tower, Business Bay, Dubai, United Arab Emirates; PO BOX 334281

You can contact us by email to info@theimmigrationoffice.com